Tell Starbucks to Give Ethiopian Farmers Their Fair Share


Thank you for sending a fax to Starbucks to let them know that you want them to honor their commitments to coffee farmers in Ethiopia. So far, more than 27,000 of you have taken action! Can you take one more simple, but effective action to help coffee farmers in Ethiopia. If so, today we need you to call Starbucks directly. Your quick call will help keep the pressure on. Once you've called, click here and let us know. // To help you make this simple call, we've developed these easy steps to help make your voice heard.

1. Call Starbucks' Retail Customer Relations line at (800) 235-2883 (between the hours of 8 am - 9 pm weekdays and 9 am - 6 pm weekends). All times are Eastern Standard Time.

2. Press "0" to talk to a customer relations representative. You don't have to wait for the whole menu of options.

3. Be friendly to any representatives on the phone. They are just employees of Starbucks; they don't actually set corporate policy.

4. Here are some talking points for your call but remember to use your own words:

* Hi, my name is [your name] and I'm calling from [your city, state]. I am a Starbucks customer.

* I am calling to ask Starbucks to sign the licensing agreement with the Ethiopian government to recognize Ethiopia's rightful ownership of its coffee names.

* This issue is very important to me. Thank you for listening to my concerns.

The Starbucks representative you speak with may respond with the official Starbucks position. Simply respond by reiterating that Starbucks should sign the licensing agreement with the Ethiopian government to recognize Ethiopia's rightful ownership of its coffee names.

We are making great strides to help coffee farmers in Ethiopia. Your voice will make a difference!

Please click here to tell us what they said.


Tim Fullerton
Oxfam America


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